The phone box at the St Stephen’s roundabout (at the corner of Broad Oak Road and Kingsmead Road) is facing closure - one of 20 within the Canterbury district - unless we can save it. That is, we the local people, making our views known through our local authority - the Canterbury City Council.
Research has shown that over 33% of adults sometimes use phone boxes, and 7% use them regularly. They’re popular with:
• young people;
• people on low incomes;
• people with mobiles but no home phone; and
• people who have no phone at all.
They’re most important in areas where mobiles don’t work, and in any community where there are disadvantaged people.
Even so, people aren’t using phone boxes like they used to. The money that BT took from phone boxes went down by nearly half between 2000 and 2006. BT say that six out of 10 of their boxes are losing them money, because nearly everyone has a phone at home and only 1 in 6 is still without a mobile phone, and so they’ve launched a programme to reduce the number of phone boxes.
However, unlike a normal business, BT can’t just stop services. They have a duty, known as the Universal Service Obligation (USO), to provide a reasonable number of working phone boxes where they’re most needed.
In 2005, Ofcom (the regulatory body) carried out a study of phone boxes, so as to strike the right balance between the number of call boxes that the public actually needs and BT’s wish to close phone boxes that cost them money. If BT want to remove the only payphone in a local area, they have to announce their plans. And they must consult the local authority - which in our area is the Canterbury City Council. If the Council writes to BT within 90 days to object, setting out their reasons, BT cannot remove the call box. This is known as the ‘local veto’.
This is where local residents make a difference. If we want to keep our phone box by the St Stephen’s newsagents, where it’s easy to pull in and park for a few minutes, we have to make our views known. “Local people can give me their comments,” says Michael Berridge, Liberal Democrat councillor for St Stephen’s ward, “and I will pass them on to the City Council.”
Here are some reasons to keep the box:
- it is at an important road junction and a parade of shops
- it is nearly opposite Beverley House hostel (where residents are less likely to have a phone of their own)
- it is 2 minutes from Kingsmead Leisure Centre (which lost its payphone during recent renovations)
“BT say the box is little used,” adds Cllr Berridge, “but it can’t be used at all if it is out of order. I had to report damage to the phone myself only two weeks ago. Parents will be concerned if their children - maybe coming from classes at the Leisure Centre - can’t phone because the battery is flat on their mobile or, worse still, it’s been stolen.”
We all accept that BT will have to close some phone boxes. But surely the box at St Stephen’s Road is one that should stay.
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